1. Introduction

Welcome to Blossom Healthcare Navigation (“Blossom,” “we,” “our,” or “us”).

These Terms and Conditions govern your access to and use of our website, services, appointment booking platform, consultations, follow-up services, and any related communications.

By accessing or using our website, booking an appointment, or using any of our services, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website or services.

2. About Blossom

Blossom Healthcare Navigation provides healthcare navigation and care coordination services designed to help individuals and families better understand, organize, and coordinate their healthcare journey.

Our services may include:

• Scheduling consultations
• Follow-up appointments
• Healthcare navigation
• Care coordination
• Referral guidance
• Assistance understanding healthcare pathways
• General health education
• Coordination between healthcare providers (where authorized)
• Appointment reminders
• Support with organizing healthcare information

Blossom is not a hospital, emergency medical service, ambulance provider, or health insurance provider.

3. Medical Disclaimer

Blossom’s navigation services are intended to support—not replace—the relationship between patients and their healthcare providers.

Unless explicitly stated, information provided through Blossom:

• Is for informational purposes only.
• Does not constitute medical advice.
• Does not establish a doctor-patient relationship outside of scheduled consultations.
• Should not be relied upon for diagnosis or treatment.

Always consult your physician or qualified healthcare provider regarding medical concerns.

Never disregard professional medical advice because of information obtained through Blossom.

4. Emergency Situations

Blossom is not an emergency service.

If you are experiencing:

• Chest pain
• Difficulty breathing
• Stroke symptoms
• Severe bleeding
• Loss of consciousness
• Seizures
• Suicidal thoughts
• Any medical emergency

Call your local emergency services immediately or visit the nearest hospital.

Do not wait for a response through our website, email, or appointment booking system.

5. Eligibility

You must be at least 18 years old to use our services independently.

Parents, guardians, or legally authorized representatives may book appointments on behalf of minors or individuals under their care.

By using our services, you represent that all information provided is accurate and truthful.

6. Appointment Bookings

Appointments are subject to availability.

Booking an appointment does not guarantee treatment, diagnosis, prescriptions, or referrals.

We reserve the right to:

• Confirm appointments
• Reschedule appointments
• Cancel appointments due to unforeseen circumstances
• Decline appointments where appropriate

You agree to provide accurate contact information so we can communicate appointment updates.

7. Consultation Services

Consultations may occur:

• In person
• By telephone
• By video conference
• Through other approved communication methods

The consultation format will be determined during scheduling or as otherwise communicated.

8. Cancellations and Rescheduling

Patients may cancel or reschedule appointments by providing reasonable notice.

Late cancellations or missed appointments (“No Shows”) may be subject to cancellation fees where permitted by law.

Repeated missed appointments may result in limitations on future bookings.

If Blossom must cancel an appointment, we will make reasonable efforts to reschedule.

9. Fees and Payments

Fees for consultations and services are displayed at the time of booking or communicated before services are provided.

Payment may be required:

• Before the appointment
• At the time of service
• After the appointment where agreed

Accepted payment methods will be displayed on the website.

You are responsible for ensuring payment information is accurate.

10. Refund Policy

Refund eligibility is governed by Blossom’s Refund Policy.

Where applicable:

• Missed appointments may not be refundable.
• Cancellation fees may apply.
• Refund requests will be reviewed on a case-by-case basis.

Approved refunds will be processed using the original payment method where possible.

11. Patient Responsibilities

You agree to:

• Provide complete and accurate information.
• Attend scheduled appointments on time.
• Inform us if your contact information changes.
• Notify us if you cannot attend an appointment.
• Treat our staff respectfully.
• Follow applicable healthcare provider instructions.

Providing false or misleading information may result in cancellation of services.

12. Privacy

Your use of our services is also governed by our Privacy Policy.

We take reasonable steps to safeguard personal and health-related information in accordance with applicable Jamaican laws.

13. Communications

By booking an appointment, you consent to receive communications relating to your care, including:

• Appointment confirmations
• Appointment reminders
• Follow-up communications
• Administrative notices
• Billing notifications
• Service updates

These communications may be sent by:

• Email
• Telephone
• SMS
• WhatsApp (where applicable)

You may opt out of marketing communications at any time, but service-related communications may still be necessary.

14. Third-Party Providers

Blossom may assist in coordinating care with:

• Hospitals
• Laboratories
• Imaging centers
• Pharmacies
• Specialists
• Other healthcare professionals

Blossom is not responsible for the services, decisions, availability, treatment, or outcomes provided by third-party healthcare providers.

Each provider remains independently responsible for their own professional services.

15. Website Availability

We strive to keep our website available at all times but do not guarantee uninterrupted access.

We may suspend or modify the website for:

• Maintenance
• Security updates
• Technical issues
• System improvements

We are not liable for temporary interruptions beyond our reasonable control.

16. Intellectual Property

All content on this website, including but not limited to:

• Text
• Graphics
• Logos
• Branding
• Icons
• Images
• Website design
• Documents

is owned by Blossom Healthcare Navigation or used under license and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, or modify any content without prior written permission.

17. Acceptable Use

You agree not to:

• Use the website unlawfully.
• Attempt unauthorized access to our systems.
• Upload malicious software.
• Interfere with website functionality.
• Impersonate another individual.
• Submit false bookings.
• Use automated tools to access the website without authorization.

18. Limitation of Liability

To the fullest extent permitted by law, Blossom Healthcare Navigation shall not be liable for:

• Indirect damages
• Consequential damages
• Lost profits
• Loss of opportunity
• Delays caused by third parties
• Technical failures
• Internet interruptions
• Decisions made by independent healthcare providers

Our total liability arising from the use of our services shall not exceed the amount paid by you for the specific service giving rise to the claim, where permitted by applicable law.

Nothing in these Terms excludes liability that cannot legally be excluded.

19. Indemnification

You agree to indemnify and hold harmless Blossom Healthcare Navigation, its officers, employees, contractors, and affiliates from claims, damages, losses, or expenses arising from:

• Your misuse of the website.
• Violation of these Terms.
• False information submitted by you.
• Unlawful conduct related to your use of the services.

20. Changes to These Terms

We may update these Terms and Conditions periodically.

Updated versions will be posted on this website with a revised “Last Updated” date.

Continued use of the website constitutes acceptance of the revised Terms.

21. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Jamaica.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Jamaica.

22. Contact Us

If you have questions regarding these Terms and Conditions, please contact us:

Blossom Healthcare Navigation

Email: info@blossomhealthcarenavigation.com

Telephone: 876 577-9772

Website: blossomhealthcarenavigation.com