Introduction

Welcome to Blossom Healthcare Navigation (“Blossom,” “we,” “our,” or “us”).

Your privacy is important to us. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, book appointments, communicate with us, or use our healthcare navigation and care coordination services.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

Depending on how you interact with us, we may collect the following information:

Personal Information

• Full name
• Date of birth
• Gender (where applicable)
• Email address
• Telephone number
• Home address
• Emergency contact information (if provided)

Health Information

To provide healthcare navigation and coordination services, we may collect health-related information, including:

• Medical history you choose to provide
• Current medical concerns
• Medications
• Allergies
• Previous diagnoses
• Referral information
• Laboratory or imaging reports shared with us
• Healthcare provider information
• Appointment history

We collect only the information reasonably necessary to provide our services.

Payment Information

When appointments are booked online, payment information is processed through secure third-party payment providers.

Blossom Healthcare Navigation does not store your complete credit or debit card information on our servers.

Website Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Date and time of your visit
• Cookies and similar technologies

How We Use Your Information

We use your information to:

• Schedule and manage appointments
• Provide healthcare navigation and care coordination services
• Communicate regarding appointments and follow-up care
• Respond to enquiries
• Coordinate referrals and healthcare services where authorized
• Improve our website and services
• Process payments
• Meet legal and regulatory obligations
• Protect against fraud, misuse, or unauthorized access

Sharing Your Information

Your personal information is treated confidentially.

We may share your information only when necessary, including with:

• Healthcare professionals involved in your care
• Hospitals, clinics, laboratories, or diagnostic facilities, where you have requested or authorized coordination
• Third-party appointment scheduling providers
• Payment processors
• Information technology and website service providers
• Government authorities or regulators where required by law
• Emergency services where necessary to protect your health or safety

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Consent

By providing your information to Blossom Healthcare Navigation, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

Where required, we will obtain additional consent before sharing sensitive health information beyond what is necessary to provide our services or comply with legal obligations.

Data Security

We take reasonable administrative, technical, and organizational measures to protect your information against:

• Unauthorized access
• Loss
• Theft
• Misuse
• Alteration
• Accidental disclosure

While we strive to protect your information, no method of electronic transmission or internet storage can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to:

• Provide our services
• Maintain appropriate healthcare records
• Meet legal, regulatory, accounting, and professional obligations
• Resolve disputes
• Enforce our agreements

When information is no longer required, it will be securely deleted or anonymized where reasonably practicable.

Cookies

Our website may use cookies and similar technologies to:

• Improve website functionality
• Remember user preferences
• Analyze website traffic
• Enhance the user experience

You may disable cookies through your browser settings; however, some website features may not function properly.

Your Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of information where legally permitted
• Withdraw consent where processing is based on consent
• Request restrictions on certain uses of your information
• Ask questions about how your information is handled

Requests may be subject to legal, regulatory, or professional obligations that require us to retain certain records.

Third-Party Services

Our website may contain links to third-party websites or use third-party services for appointment scheduling, payment processing, analytics, or communications.

We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies separately.

Children’s Privacy

Our services are not directed toward children without the involvement of a parent, guardian, or authorized representative.

Where personal information relating to a minor is collected, it should be provided or authorized by a parent, legal guardian, or another person legally permitted to act on the child’s behalf.

International Data Transfers

Some of our technology providers may store or process information outside Jamaica.

Where this occurs, we take reasonable steps to ensure that your information receives an appropriate level of protection consistent with applicable privacy laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

The updated version will be posted on this website with a revised Effective Date.

Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us using the contact information provided on the Blossom Healthcare Navigation website.

Your Acceptance of This Policy

By accessing our website, booking appointments, or using the services of Blossom Healthcare Navigation, you acknowledge that you have read, understood, and agree to this Privacy Policy.