Lot 104 Paradise Heights, Montego Bay, St. James
At Blossom Healthcare Navigation, we understand that healthcare needs can change unexpectedly. We strive to provide compassionate, reliable, and professional healthcare navigation and coordination services while respecting the time reserved for each client.
This Refund Policy explains when refunds may be available for appointments and services booked through our platform.
Appointments and Service Fees
Payments made through Blossom Healthcare Navigation secure dedicated time with our healthcare professionals for consultations, care navigation, follow-up planning, or other healthcare coordination services.
Because these services involve reserving professional time and preparing for your appointment, refunds are subject to the terms below.
Eligible Refunds
You may be eligible for a full refund if:
- You cancel your appointment at least 24 hours before the scheduled appointment.
- Blossom Healthcare Navigation or the healthcare professional cancels your appointment and an acceptable alternative appointment cannot be arranged.
- A duplicate payment or billing error occurs.
- We are unable to provide the booked service due to circumstances within our control.
Rescheduling
If you need to change your appointment, we encourage you to contact us as soon as possible.
Appointments requested to be rescheduled at least 24 hours before the scheduled time will generally be accommodated, subject to availability.
Requests made with less than 24 hours’ notice may not be eligible for rescheduling.
Non-Refundable Circumstances
Refunds will generally not be issued when:
- You fail to attend your scheduled appointment without prior notice.
- You cancel less than 24 hours before your appointment.
- The scheduled consultation or healthcare navigation service has already been provided.
- You decide not to proceed after the consultation has begun.
- You are dissatisfied with the medical advice, recommendations, referrals, or healthcare outcomes resulting from the consultation. While we are committed to delivering high-quality professional services, individual medical outcomes cannot be guaranteed.
Exceptional Circumstances
We recognize that emergencies happen. Refund or rescheduling requests arising from medical emergencies, severe weather, or other exceptional circumstances will be considered on a case-by-case basis.
Technical Issues
If a virtual consultation or online booking is disrupted due to a technical issue caused by Blossom Healthcare Navigation that prevents the service from being delivered, we may, at our discretion:
- Reschedule the appointment at no additional cost;
- Issue a partial refund; or
- Provide a full refund where appropriate.
Refund Processing
Approved refunds will be issued using the original payment method whenever possible.
Please allow 5–10 business days for your financial institution or payment provider to process the refund after it has been approved.
How to Request a Refund
To request a refund, please contact us and include:
- Your full name
- Appointment date and time
- Booking confirmation or reference number (if available)
- A brief explanation of your request
We aim to review refund requests within 3 business days.
Changes to This Policy
Blossom Healthcare Navigation reserves the right to update or modify this Refund Policy at any time. Any changes will become effective upon publication on our website.
Contact Us
If you have any questions regarding this Refund Policy or wish to request a refund, please contact us through the contact information provided on the Blossom Healthcare Navigation website.
By booking a service through Blossom Healthcare Navigation, you acknowledge that you have read, understood, and agree to this Refund Policy.